Driver's Rules of Engagement

Be Polite

Insure the vehicle that you're about to tow is in clear violation. Confirm violations' by taking Quality Photos. Remember, this is your job, it's never personal. Reminding the customer may help to ease the situation, and always refer to the customer as "sir or ma'am." And, regardless of any reason, never, ever put yourself in a negative situation with law or code enforcement authorities. If you should become involved with law or code enforcement, disengage politely, and move on. There is no way you will be justified in putting A-AArlington against the authorities. If you do have an altercation with the law, it is your responsibility to get the A-AArlington General Manager involved IMMEDIATELY (24/7). ...Always be Polite!

Show Respect

Show some respect for the property you are about to tow by checking vehicle for damages, and to see if anyone is in the vehicle before calling in the tow, or hooking it up to your equipment. Always insure that the vehicle about to be towed will not be damaged, and that no other property will be damaged as a result of your tow. Be sure that no one can possibly be injured during the process of the tow. Listen to whomever is talking, they're feeling they have a legitimate complaint. You can only control a confrontation by listening, and allowing them to vent some frustration. ...Safety First, Respect for All!

Be Inquisitive

To help you stay in control with your customer, be sure to ask questions to show some them empathy. But, remember, 'small talk' about irrelevant things may make you look uncaring to the vehicle's owner. Stick to business, and always keep it professional. If there is any damage to anyone's property, or there are any serious verbal conflicts with anyone involved with your engagement, it is your responsibility to notify the account's salesperson, or either A-AArlington's Office Manager or the GM, IMMEDIATELY (24/7). ...The More Information, The Better!

Stay Determined

You need to be in control, so always remember that it is very important that you do not respond to any threats or confrontations. Remember... that no matter what may be said to you, it is not personal. It's a job you've accepted to do. Always show the customer that you're a professional, and that you enjoy your work, and that you are determined to do your job to the best of your ability. Always illustrate, to those involved, your job is driving a wrecker, and that you aim to please - within reason, and always within the rules of the City's laws, and the State's regulations. ...Determined to Please!

Be Enthusiastic

All vehicles meeting the above criteria should be removed to our storage lot as quickly as possible. Remind the customer that this is your job, and that there are other places you need to be. Be professional with all the civility your can show. Be respectful, minimize you emotion, and never allow anyone to get you mad enough to use ethnic slurs or profanity. Always move for a stress-free ending, so that you can move-on to your next engagement. However, as a last resort, and only, as a last resort, take the time to explain, and offer the drop fee alternative. ... Enthusiastic to the Finish!